FAQs

All of the children appearing in our communications are referred to us by modeling agencies. If you are interested in having your child model, we recommend that you contact a reputable local or national agency.

Please send us an email.

Most likely, nothing is wrong. We constantly update our website to keep content and product information up to date and relevant for you, so the URL may be outdated or the link may be incorrect. If you are searching for a specific product, please use our Site Search feature. You can also browse by visiting the kids2.com hompage using the navigation options in the website menu. For any technical difficulties you’re experiencing with our website, please call us toll free at 800-230-8190 Monday-Friday, 8AM-5PM EST (closed on U.S. federal holidays). We’ll be happy to help resolve your issue.

kids2.com takes your security seriously. We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse or alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure. For complete information on our security measures, please refer to our Privacy Policy and Terms of Use.

We use cookies and other technologies to collect non-personally identifiable information for a variety of purposes, such as to improve the design and content of our website and to enable us to provide a more personalized experience when you browse our sites. This helps us keep you up to date on products, promotions, and other communications that may be of interest. If you disable cookies, you may not have access to some features on our websites. For complete information regarding the usage or your personal information, please refer to our Privacy Policy and Terms of Use.

To request a replacement part, please fill out this form and our Kids2 Care Team will reach out within 7 business days. Please review our limited warranty for more details.

MSRP stands for Manufacturer’s Suggested Retail Price. This is the price we recommend to other retailers who sell our products or collections. We list an MSRP on the products that we sell both ourselves and through our wholesale partners. Our wholesale partners are free to use our MSRP or set a different selling price. We generally introduce our new collections at MSRP on our website. Since MSRP is a suggested price, actual sales may or may not have been made at MSRP in any certain area or in all areas. Prices may vary by channel or location.

We've made it easy for you! Just go to the individual product page and look for the corresponding assembly instructions as a downloadable PDF under the Care and Maintenance tab.

Please fill out this form and our Kids2 Care Team will reach out within 7 business days.

If you have questions about your Baby Einstein book subscription, please contact:
Sandvik – Early Moments
CustomerCare@EarlyMoments.com
Mon-Fri 9 am – 6 pm Eastern
1-800-724-1818